Damaged or Faulty Items

• If you have received any Items damaged of Faulty, please notify us within 7 days of receiving the items by emailing us.
• If you received the parts damaged, we may ask you to email us the pictures of the damaged parts.
• We will advise you if the items need to be returned, if they need to be returned we will email you Return labels as per our Return process.
• If the item is deemed to be damaged or faulty then we will send you the replacement within one business day, if item is not in stock we will order it from the manufacturer within one business day.
• If a refund is required, full refund will be issued within one business day of the item being damaged or faulty. Refunds will be applied to the original payment method.

 

 Not as Described Returns

• If you have received any Items which were not ordered or not as described, please notify us within 7 days of receiving the items by emailing us.
• We will send you the correct item within one business day, if item is not in stock we will order it from the manufacturer within one business day.
• If a refund is required, full refund will be issued within one business day of recipt of the returned item. Refunds will be applied to the original payment method. Please do not send credit card or bank account details with your return as they are not required to process a refund.
• We will email you return labels as per our Return process to return the incorrect item back to us.
• Please note any items which have been incorrectly supplied or not as described would need to be returned in their original packaging and not used. If the item has been used or fitted, then Genuine Appliance Parts reserves the right to reject the claim.

Incorrectly ordered items or no longer required.

• If you have ordered an item incorrectly or no longer require the item, please notify us within 7 days of receiving the items by emailing us.
• Please note any items which need to be returned must be in their original packaging and not used. If the item has been used or fitted, then Genuine Appliance Parts reserves the right to reject the claim.
• The parts will need to be returned to us at your cost and in some cases a handling fees of 10% of item value may apply
• A refund for original purchase price will be issued within 7 days of returned parts, Refunds will be applied to the original payment method. Please do not send credit card or bank account details with your return as they are not required to process a refund.

 

Return Process

• If a part needs to be returned as per our above policy, please notify us within 7 days of receiving the items by emailing us.
• If your request has been approved, please repack the item in their original packaging or adequate packaging to ensure the items are not damaged in transit and include a copy of the original invoice.
• A return consignment label will be issued via email from SOS Parts which is to be attached to the package and lodged at an Australia post outlet.
• For any enquiries on this process, please feel free to email us